neuroCare Clinics and Services

Frequently Asked Questions

Here are common questions we are asked with regards to our assessment process, services and how to book appointments.

  • Which conditions do you treat?
  • What are the costs of the assessment and treatment programs?
  • Can I get a Medicare rebate?
  • Do you treat children as well as adults?
  • What is Neurofeedback?
  • What is TMS?
  • Can any of the therapies be done from home?
  • Why is a QEEG necessary?
  • How much does the Assessment procedure cost?
  • Do any of your therapists bulk bill?
  • Can I continue medication throughout the treatment period?
  • Can I reduce medication throughout the treatment period?
  • What is the difference between TMS and Neurofeedback?
  • What training do the therapists have?
  • What is the difference between a Psychologist, Clinical Psychologist and a Psychiatrist?
Which conditions do you treat?

The neuroCare approach to mental healthcare looks at the underlying cause of symptoms and feelings of Depression, ADHD, OCD, Sleep Problems, Mood Disorders, Behavioural Disorders (in Children) as well as related mental health issues.  People who come to a neuroCare Clinic do not necessarily have to be ‘diagnosed’ with a mental health condition as we will do an independent assessment of symptoms.  However, information from referring doctors or previous assessments can also be helpful. Click here to find out more about our assessment approach.  

Typically we see people who do not respond to traditional management of their symptoms, (e.g. with medication).   We offer services for people who are looking for more intensive, non-invasive therapy to find relief from their symptoms.

It is important to note that we work with highly experience Psychiatrists who are qualified to make the appropriate assessment of the individual patient case if medications need to be managed concurrent to our therapy programs.

Our programs are suited to both children and adults.

What are the costs of the assessment and treatment programs?

We ask you to contact your nearest clinic to find out more about the costs for appointments, as these may vary by clinic or treating therapist.

Can I get a Medicare rebate?

Medicare offers rebates for psychological services provided by a Psychologist as well as for consultations with a Psychiatrist. Private health insurers may offer a rebate for items of psychological assessment and services, however, this varies so we can only advise you to contact your health insurance provider for more information on their level of cover for Psychological or Psychiatric services and assessments. You will not be able to claim with a private health insurer if a Medicare rebate has been granted for that same service. To find if your situation entitles you to a Medicare rebate, call us on 1300 149 300.

Do you treat children as well as adults?

Yes. We see children from 3 years and up, and have a range of therapy programs suited to children presenting with cognitive, behavioural and emotional disorders, developmental delay, speech and language problems, attention (ADD / ADHD), sleep problems and insomnia.

Neurofeedback Programs and QEEG assessments are only suited to children over 6 years and over.

However, TMS is not recommended for children under 18 years.

What is Neurofeedback?

Neurofeedback is a is a non-invasive, short-term therapy which has been proven to help symptoms of ADHD and sleep disorders. It is a method to ‘train your brain’ by measuring brain activity via electrodes placed on the scalp. This activity is then visualized on a monitor which allows a person to learn how to control brain activity in response to the feedback on the screen. Over a gradual learning process, the brain is rewarded for changing its activity to more appropriate patterns. Patients who respond to this therapy usually see improvements after 10 – 20 sessions. 30- 40 sessions are usually needed for the brain to retain the new, positive behavior. Frequent sessions (at least two sessions per week) are recommend for best effect.

Click here to find out more about Neurofeedback.

Click here to read our FAQs on Neurofeedback.

What is TMS?

TMS is a non-invasive, short-term therapy which has been proven to help symptoms of Depression and OCD.  A pulsating magnetic field is positioned on the frontal region of the head to externally target specific areas of the brain. This improves the communication between regions of the brain involved in Depression. Antidepressant effects are usually noticed within 10 – 15 sessions. In combination with psychological counselling, this effect can be strengthened and stabilized for long-term results. On average 20 – 30 sessions are required. Frequent sessions are (at least two sessions per week) are recommended for best effect.

Click here to find out more about TMS.

Click here to read our FAQs on TMS.

Can any of the therapies be done from home?

All therapies which require a neurmodulation device (e.g. Neurofeedback or TMS) can only be done in the clinic as this requires certain setup and training to administer.

Why is a QEEG necessary?

Brainwaves have different patterns in different people, even if the symptoms are the same.  That is to say, two people presenting with symptoms of ADHD, for example, may present with over-active or under-active brain activities in different brain regions (please note this is an over-simplified way of explaining it!)

Also, some people presenting with symptoms of Depression show different brain activity, and sometimes we can see if there is more likely to be an evident sleep disorder which can explain other symptoms.

So we need to do a  QEEG assessment beforehand to see which sort of brain activity you have, and then we will be able to decide on a protocol which is more likely to have a positive effect for you.

How much does the Assessment procedure cost?

Before starting any therapy with us, there is an Initial intake interview, an Actigraphy Sleep Assessment, a QEEG Assessmentas well as a follow-up interview to explain these results and propose a treatment plan going forward.

Ongoing sessions are billed individually and can only start after this initial assessment process.

Please contact your preferred clinic for pricing information.

Do any of your therapists bulk bill?

We do not offer bulk billing in our clinics.

Can I continue medication throughout the treatment period?

You can always take any prescribed medication as recommended by your doctor. We recommend asking for a consultation with one of our Psychiatrists if you have questions, concerns regarding medication and neuromodulation programs.

Can I reduce medication throughout the treatment period?

Always talk to your prescribing doctor about reducing or stopping medication. You are still able to do therapy sessions while taking medication, or reducing medication.

What is the difference between TMS and Neurofeedback?
Neurofeedback

Neurofeedback is where electrical activity of the brain is recorded and visualized on a computer screen, and you are influenced to change your brain activity to the wanted pattern by completing a task and getting a ‘reward’ for doing it properly. The electrodes are simply recording brain activity. There is no electricity going into the brain.

Transcranial Magnetic Stimulation

TMS is where a magnetic coil is placed on the head for about 20 – 30 minutes, releasing magnetic pulses which stimulate the brain. It is neuroCare protocol to combine this with psychotherapy.

What training do the therapists have?

All therapists employed by neuroCare are trained in mental health and have received the appropriate accreditation from professional bodies in Australia (e.g. Australia Psychological Society, Royal Australian New Zealand College of Psychiatry). Further to their formal training, our therapists receive regular hands-on and theoretical training on the latest advances in Neurofeedback, TMS, tDCS, Auditory Training, supervised by a global team in neuromodulation research and application.

The first neuroCare Clinic was founded more than 15 years ago by leading researcher and Psychologist, Dr. Martijn Arns, in The Netherlands. Since this time, he has trained more than 1000 therapists, all over the world, in evidence-based techniques of these modalities. Therapists employed by neuroCare in Australia have benefited from being part of a global community of therapists and researchers who are able to share knowledge and experiences in these areas. Each year, neuroCare’s Global Trainer from The Netherlands joins us in Australia for quality assurance or to train new members.

We take our protocols and training very seriously and also offer training to other practitioners throughout Australia, who want to apply our methods in their own practice. Click here to find out more about our professional training programs.

What is the difference between a Psychologist, Clinical Psychologist and a Psychiatrist?

Psychologists

Registered Psychologists in Australia have undergraduate and postgraduate degrees in Psychology. To become registered they undertake more than a year of supervision in clinical practice. Psychologists do not have a medical degree so they therefore cannot prescribe medications. Some Psychologists have achieved a PhD level of qualification and have the title ‘Dr’. This does not meant hey can prescribe medications.

Clinical Psychologists
Therapists who are registered as Clinical Psychologists in Australia have the same training as a Psychologist but have further specialist training in psychological assessment and therapy of diagnosed psychiatric disorders.

Psychiatrists
Psychiatrists have a medical degree, and can prescribe medications for mental disorders or psychiatric conditions. They would have spent more than 6 years studying general medicine, and then would have specialized in Psychiatry to be able to diagnose and treat mental illness and emotional problems. It is not uncommon for Psychiatrists to combine other forms of therapy if they believe this to be in the best interest of their patient.


Want to learn more about our medication-free mental health programs?

Please write to us below, briefly telling us about your situation and how you think we may be able to help.
A staff member from one of Melbourne or Sydney clinics will be in touch.
For immediate help, we urge you to contact lifeline on 13 11 14

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Personalising Mental Healthcare since 2001, using state-of-the-art neuromodulation to help children, adults and their families achieve lasting mental wellness.

www.neurocareclinics.com.au

Copyright neuroCare Group Pty Ltd. 2018. All rights reserved.