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neurocare Clinics and Services

Frequently Asked Questions

Take a look as some of the common questions people ask us.

neurocare & our services



  • What does neurocare do?
  • What mental health conditions do you treat?
  • How do I book?
  • Do I need a referral?
  • Do I need a diagnosis for mental health treatment?
  • Do you treat children as well as adults?
  • What is an intake assessment?
  • Can any of the treatments be done remotely or by telehealth?
  • What is the difference between TMS and Neurofeedback?
  • Are neuromodulation treatments safe?
What does neurocare do?

neurocare is a global mental health, peak performance and neurotherapy services provider. We offer non-invasive brain health programs to help adults and children live happier and healthier lives.

Our network of clinics provides services to assist with mental health conditions, brain injury management, performance optimisation and improving our client’s overall health and wellness.

For professionals we offer training and supervision in neuromodulation techniques, supported by industry-leading technology. We are also a leading distributor of EEG, neurostimulation and neurofeedback technology across the globe.

What mental health conditions do you treat?

neurocare offers evidence based mental health programs for emotional, learning, and behavioural disorders in adults and children. Our mental health services are an option for anyone that is not satisfied with the traditional one-size-fits-all treatments for mental health and performance.

We offer personalized solutions for a range of mental health conditions, including

  • Depressive disorders: Including major depression and treatment-resistant depression
  • Anxiety disorders: Including generalised anxiety, OCD, chronic stress, social anxiety, and PTSD
  • ADHD
  • Developmental delay: including autism spectrum disorders, learning difficulties, and speech and language problems (Children and youth only)

In addition, we offer evidence-based programs to support:

How do I book?

Contact us on 1300 149 300 or enquire online to make a booking. One of our experienced intake professionals will assist you in arranging the services best suited to your personal circumstances.

Do I need a referral?

A referral is only required if you are accessing a service that may be eligible for a Medicare benefit. If your service is claimable, our intake team will let you know what kind of referral you need.

Do I need a diagnosis for mental health treatment?

neurocare looks at the underlying cause of mental health conditions, rather than simply managing the symptoms. You do not need to be diagnosed with a mental health condition to seek treatment in our clinics, as you will complete an in-depth one-on-one consultation with our expert team during your initial consultation, to formulate a whole-of-person treatment plan. Click here to read more about our approach.

Information from referring doctors or previous assessments are useful for your clinician to develop a customised program to meets your goals, so we recommend you provide as much information as possible.

Do you treat children as well as adults?

Yes. We provide specialist services for children and adolescents. neurocare has a range of programs suited to children aged three years and up. Typically, we help young people presenting with cognitive, behavioural, and emotional disorders, developmental delay, speech, and language problems, learning difficulties, attention (ADD/ADHD), sleep problems and insomnia.

Our qEEG assessments and neurofeedback treatments are suitable for children aged 6 and older.

What is an intake assessment?

Before starting any coaching or therapy with us, you will need to complete an intake assessment. This  enables your clinician to determine the most effective treatments and services for you to achieve your goals. This is a once off session quoted independently of your ongoing treatment as the cost will vary depending on clinician recommendations.

During this process they may require or recommend you undertake specialised assessments, such as a qEEG (Brain Mapping) Assessment, an Actigraphy Sleep Assessment and/or a Psychometric Assessment. Your clinician will review the results of these assessments with you at a follow up session to develop a treatment program that is customised to your unique patterns of brain behaviour and your individual circumstances.

Can any of the treatments be done remotely or by telehealth?

Telehealth/remote options are available for a number of our services including:

  • Psychotherapy and counselling
  • Sleep actigraphy
  • Health and Wellness coaching
  • Peak performance coaching
  • Neurofeedback (for clients meeting required criteria)
  • tDCS neuromodulation (for clients meeting required criteria)

Speak to your clinician to see if some or all of your program can be conducted remotely.

What is the difference between TMS and Neurofeedback?

Both Neurofeedback and TMS are non-invasive clinical interventions that work by influencing the brain behaviour. However, they very different processes and utilised for different reasons.

Neurofeedback

Neurofeedback, also known as EEG biofeedback, is a therapeutic intervention that measures brain activity via electrodes placed on the scalp. This activity is visualised on a monitor, and you are guided through a process to “train your brain” activity to the desired pattern through a process of rewards.

Neurofeedback is typically used to help individuals improve emotional, behavioural, and cognitive functioning either to optimise neural performance or to reduce the symptoms of sleep and mental health conditions. No stimulation is applied to the brain in Neurofeedback. For more information visit our Neurofeedback page.

TMS (Transcranial Magnetic Stimulation)

TMS or rTMS (repetitive Transcranial Magnetic Stimulation) is a procedure that uses magnetic fields to stimulate nerve cells in the brain to improve symptoms of Depression, OCD and Sleep disorders. During your sessions a coil placed over your forehead delivers a painless magnetic pulse to adjust neural activity within brain networks that regulate our mood. For more information visit our TMS page.

Are neuromodulation treatments safe?

All our neuromodulation techniques are non-invasive and have been approved for use in Australia by the Australian Government TGA (Therapeutic Goods Association).

Therapy is performed by trained professionals who follow strict regulations and accreditation requirements to ensure client safety. For certain treatments, you clinician may require you to undergo one or more assessments prior to commencement to ensure the treatment is suitable.

A limited number of clients may experience minor side effects to treatment. To find out more about these and for further details about our safety protocols for each individual technique, refer to the treatment information on the Our Services page.


Clinicians, training & medication



  • What training do your clinicians have?
  • What is the difference between a Psychologist, Clinical Psychologist and a Psychiatrist?
  • Should I stop or reduce my medication throughout my treatment period?
What training do your clinicians have?

All neurocare clinicians are professional trained and qualified in their areas of practice with accreditation from the appropriate National Health Regulatory (AHPRA) and industry bodies (including the Australia Psychological Society, and the Royal Australian New Zealand College of Psychiatry). To find out a clinician’s specialist qualifications or more information on their training, visit the Meet our team page.

In addition to their formal qualifications, neurocare clinicians participate in regular practical and theoretical professional development courses on the latest evidence-based neuromodulation techniques as well as annual quality assurance audits. This training is delivered by our local clinical directors and our global team of trainers and translational research specialists.

neurocare Australia is part of a global scientific community of clinicians and researchers who collaborate to share their knowledge and experiences. This enables our team to deliver best in class services that achieve the best possible outcomes for our clients.

neurocare also delivers training to healthcare professionals who want to apply our methods in their own practices, and we are a preferred training partner for hospitals and private facilities across Australia. Click here to find out more about our professional training programs.

What is the difference between a Psychologist, Clinical Psychologist and a Psychiatrist?

Psychologists

Registered Psychologists in Australia have undergraduate and postgraduate degrees in Psychology. To become registered, they have undertaken at least a year of supervised clinical practice.

Some psychologists have completed a Ph.D. qualification in their field and have the title “Dr”, however as they do not have a medical degree, they are unable to prescribe medications.

Clinical Psychologists

Clinical Psychologists in Australia have the same training as a psychologist as well as further postgraduate specialist training and supervision in psychological assessment and treatment of formal psychiatric disorders.

Psychiatrists

Psychiatrists have a medical degree and can prescribe medications for mental health disorders and psychiatric conditions. Their degree requires more than six years studying general medicine, followed by a specialisation in Psychiatry to enable them to diagnose and treat mental health and psychiatric conditions using either psychotherapy or prescribed medications.

Should I stop or reduce my medication throughout my treatment period?

Please speak to your prescribing doctor before reducing or stopping any medications you may be on. You are still able to undergo our treatments while taking medication or changing your dose.

If you have questions or concerns around your medications, we recommend arranging a consultation with one of our Psychiatrists.


Fees, funding & rebates



  • How much do your programs cost?
  • Do any of your clinician’s bulk bill?
  • Can I get a Medicare rebate?
  • Can I claim my treatment through Private Health Insurance?
  • Is neurocare an accredited NDIS provider?
How much do your programs cost?

We recognise that all our clients are different, so our programs are personalised to meet individual client circumstances and goals. The cost of your program will depend on the type of service, your treatment duration, the digital therapeutics involved, and the specialisations of the treating clinician. Please contact your nearest clinic to find out more about pricing for your program.

Do any of your clinician’s bulk bill?

neurocare does not offer bulk billing in our clinics. Speak to our team about which of our services can be claimed under a Medicare rebate.

Can I get a Medicare rebate?

Medicare offers rebates for a number of our services including:

  • Consultations with a Psychiatrist
  • Psychological services provided by a Psychologist – Up to 20 sessions can be claimed annually with appropriate referral or under a Mental Health Care Plan from GP psychiatrist or paediatrician
  • TMS/rTMS – Up to 30 sessions of TMS are eligible for a Medicare rebate for people diagnosed with treatment-resistant major depression
  • Neurofeedback – Medicare will cover up to 40 sessions of Neurofeedback for individuals who meet the relevant criteria

In order to obtain these rebates, a Mental Health Care Plan (form 2710) is needed from your G.P.

Private Health Insurers may offer a rebate for items of psychological assessment and services (see below).

Call us on 1300 149 300 to find out if your situation entitles you to a Medicare rebate.

Can I claim my treatment through Private Health Insurance?

Many Private Health Insurers allow you to claim psychological assessments and services. This will vary depending on your health insurance provider and your level of cover. You will not be able to claim with your private health insurer if a Medicare rebate has already been granted for the service. please contact your individual provider to find out if you are eligible.

neurocare can provide you with the Item Codes for each service on your invoice to facilitate your claim.

Is neurocare an accredited NDIS provider?

Yes, neurocare is an accredited NDIS provider. Funding can be utilised for a range of assessments to document your condition and challenges faced. Our programs can be included in your plan if the outcomes are aligned with your goals.

If your funding is plan managed, you will need to gain approval from your Program Support Coordinator.

Want to learn more about this program or our assessments?

Please write to us below, briefly telling us about your situation and how you think we may be able to help.



We integrate leading research, digital therapeutics, physical devices, clinics, and professional education to offer the most comprehensive mental health solutions to patients, therapists and the research community.

Visit our global website
www.neurocaregroup.com

neuroCademy Professional Training & Science
www.neurocademy.com

 

 

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