A Message To Our Clients Regarding Coronavirus

March 23, 2020 by neurocare group

Important Information regarding your continued care at neuroCare Clinics Australia

neuroCare is monitoring the impacts and concerns associated with the novel Coronavirus (COVID-19) very closely. In line with our core values, we are taking every precaution to prevent the spread of COVID-19 to protect our employees, customers, and communities.

Our thoughts are with anyone who is impacted by this COVID-19 pandemic directly or indirectly.

As a healthcare setting, we will continue to operate and we are exempt from the current shut down ruling.  As mental health professionals, we are committed to continuing professional care for our clients.  We have in place precautionary procedures to maintain a hygienic and healthy environment in our clinics so that we can continue your ongoing care. Our mental health care clinics in Sydney, Frenchs Forest, East Melbourne and Balwyn are still taking bookings (details below).

What hygiene steps are we taking in our clinics?

Please be assured our team are maintaining a clean and healthy environment for our staff and clients, by taking the following extra measures:

  • Clinical and admin staff are regularly sanitizing hands before and after contact with a client.
  • Clinical staff are disinfecting equipment and surfaces used in each session.
  • All clients are asked to wash their hands with soap and water upon arrival and hand sanitizer is also available for before and after their session.
  • Daily health screening checks are being undertaken with staff and clients to ensure there are no presenting symptoms.
  • General sanitisation is maintained throughout the clinic.

As is expected throughout the community, we ask all clients and staff to be vigilant with personal hygiene. See the World Health Organisation’s page on Protective Measures Against the New Coronavirus, with information on washing hands, social distancing, respiratory hygiene and when to stay at home.

Will my program be affected? Should I still attend my appointment?

We understand there is concern when attending a clinic, however, we are maintaining internal processes so that we can continue to provide care.  Telehealth services are now available, however there are limited MBS item codes to support these services so in most cases there are no Medicare rebates for Telehealth.  We are keeping up to date with announcements from the health minister regarding Telehealth services.  Our client services team will be able to answer any questions you may have.

However, please do not attend your session if any of the following apply to you:

  • you have developed a fever, cough and other flu-like symptoms
  • you have recently returned from overseas and have not self-isolated
  • you have been diagnosed with COVID-19
  • you have been in close proximity with someone you know to have been diagnosed with COVID-19

In such cases, as is also advised by Australian health authorities, please self-isolate and call to notify us of your situation.  We will work with you to arrange alternative support if you are unable to attend your appointments in these circumstances, which may include telehealth sessions.  In these cases neuromodulation cannot be provided, however, please be assured your continued care is of the utmost importance to us.

If you have any questions, concerns, or to notify us of any changes in your situation, please call us:


Thank you for your support and trust in us and please do not hesitate to call or email if you have any questions or wish to make an appointment with one of our team.

The team at neuroCare Clinics Australia

General Advice on Mental Health During the Pandemic

As well as maintaining good physical hygiene, it is just as important to look after your mental health.

If you find yourself feeling anxious from hearing or reading stories about the Pandemic, give yourself some time away from news and social media.  Take your information from reliable sources such as Australian health authorities and limit the time you spend looking at news updates.

Here is a great information sheet published by the Australian Psychological Society (APS) with ‘Tips for Coping with Coronavirus Anxiety’

If you are in self-isolation, take this as an opportunity to reach out to friends and family by phone or video call.  It is important for your wellbeing to continue socialising, express your feelings and listen to others offering care, kindness and support where you can.  Find positives in the situation where you can and reach out to professional services in times of need.

You may already know we are keen on addressing the role of sleep in Mental Health! If you have had a good night’s sleep, not only does this help with your immunity and general physical wellbeing, it helps you to deal with and process stressful thoughts and maintain a better and more stable mood.

See our Guide to Sleep and Mental Health for more Tips and Information.

If you are experiencing significant distress, seek help by calling these services:

  • Emergency Services:000
  • Lifeline:13 11 14
  • Mental Health Access Line:1800 011 511

By accessing the right information and professional care when needed, as well as maintaining good hygiene practices, you will be doing everything you can to be safe, happy and well.

We are here for you if you have any questions or wish to make an appointment with one of our team.

The team at neuroCare Clinics Australia

neurocare group

neurocare is a global brand in neuromodulation, active in research training in medication-free applications of TMS and Neurofeedback for mental wellness. neuroCare operates therapy centers all over the world, with clinics now open across Sydney and Melbourne.

We integrate leading research, digital therapeutics, physical devices, clinics, and professional education to offer the most comprehensive mental health solutions to patients, therapists and the research community.

Visit our global website

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